Need help? Freephone 0900 499 411
Bathroom Supplies | Plumbline NZ

Terms & Conditions

SUPPLY
Plumbline are wholesale distributors only and do not supply the public.  Products shown on this website must be purchased from a participating bathroom/plumbing merchant.  See our Where to Buy page for available merchants in your area.

PRICE
All prices on this website are subject to change without notice and are current until updated. All prices apply to the North and South Island.
FREIGHT All orders under $200.00 + GST will incur a standard freight charge of $10.00 + GST. Freight free nationwide on all orders over $200.00 + GST. All orders required for Saturday delivery or urgent overnight delivery outside of our standard delivery times will incur a $20.00 + GST freight charge. Deliveries to private residences or rural addresses incur extra freight charges $POA.

CLAIMS
You must inspect all goods immediately on delivery. Any damages or discrepancies must be reported to us within 24 hours of delivery. Any claims after this time cannot be accepted.

PRODUCT SPECIFICATIONS
All dimensions on this website are approximate only and are subject to change without notice and should be checked before installation.

DISCLAIMER
All information on this website is intended to be correct at time of publishing, however Plumbline accepts no responsibility for any direct or consequential loss from the information given. Measurements and colour representation should only be used as a guide, and where critical should be checked before purchase and again before installation. We reserve the right to change specifications and designs at any time without notice if required. Errors and omissions expected.

STOCK AVAILABILITY
Some product lines on this website are indented or manufactured to order, therefore lead times ranging from 2-12 weeks may apply. This especially relates to coloured or high-end tapware, showers & accessories, timber or imported bathroom furniture, apaiser baths & basins and outdoor showers so we strongly recommend you inquire as to product availablility at time of quoting or placing orders. Orders for these products should be placed well in advance of delivery date. While every effort is made to ensure all other products are held in stock, or delivery dates given are correct, Plumbline is not liable for any direct or consequential costs if the cause of delay or timing is outside of our control.

RETURNS
If you need to return a product for credit or exchange you must fill out our Goods Return Form online and wait for an authorisation number to be sent back to you.

RETURNS POLICY
• A 20% handling and restocking fee applies on all returns
• Delivery costs are non-refundable
• You have 60 days after your delivery date to contact us about your return
• We only accept a return for credit or exchange
• The returned product(s) must be unused, in its original packaging and condition and must not have been installed or attempted to be installed. This includes inner packaging, installation instructions, templates, mounting bolts etc.
• You are responsible for packaging and shipping the returned product(s) to us
• If the product is being returned due to it being incorrectly supplied , faulty or freight damaged, no restocking fee will apply and Plumbline will arrange the return freight.
• We will credit your purchase only after we have received and inspected the returned goods
• All clearance items are non-refundable and non-returnable
• All non-stock, custom made and indented products are non-returnable. This includes all timber vanities & furniture, non-chrome tapware, showers, accessories and heated towel rails, apaiser baths and basins, painted cast iron baths, basins with more than 1 taphole drilled, and any special imported products.

AFTER SALES SERVICE
To lodge a Service Request you must fill out our Service Request Form, adding any images that may help us with your request. Your request will be issued a ticket number and will be added to our electronic database. We endeavour to contact customers within 48 hours (excluding weekends and public holidays) and start making the necessary arrangement to have your problem remedied.